FAQs

Checkout & Payment

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal.All transactions are secured with SSL encryption.

Q: Are there any hidden fees at checkout?
A: No. Prices include applicable U.S. state taxes (automatically calculated).No additional charges.

 Order Modifications & Cancellations

Q: Can I change my shipping address or items after ordering?
A: Orders are processed immediately. Contact customer support within 24 hours for modifications (if not yet shipped).

Q: How do I cancel an order?

  • Before shipment: Cancel via your account or contact us for a full refund.
  • After shipment: Follow our return process (see Return Policy).

  Shipping & Delivery 

Q: What are the delivery times?

Q: What are the delivery times?
A: From China Warehouses (after payment):
 1. North America/Europe: 7-18 business days (air)
 2. Asia-Pacific: 5-12 business days
 3. South America/Africa/Middle East: 15-30 business days (sea+air combo)
⚠️ Note: Customs delays may add 3-10 business days

Free Shipping Threshold:
  1. free shipping for orders over $69.                                                                                        2. Remote area surcharge: $15
  3. Specific island surcharge: $15-30 (confirm with customer service before purchase)

Q: Can I track my package?
A: Yes. You’ll receive a tracking number via email once shipped.

Q: Are duties/taxes included?
A: Import taxes may apply (paid by recipient under local laws).

 Returns & Refunds

Q: What is your return policy?

A: Unused items can be returned within 30 days of delivery for a full refund (excluding shipping). Provide order number and original packaging.

 Q: What if I receive a damaged/wrong item?
A: Contact us with email . We’ll reship or refund immediately

 Privacy & Security

Q: Is my personal information safe?
A: Yes. We comply with CCPA and COPPA. Your data is never shared.

 Package Loss and Insurance

Q: What if my package is lost or stolen?

A : 1. If tracking shows “delivered” but you haven’t received it, contact your local carrier or neighbors first.

     2. Confirmed lost packages will be reshipped or refunded (requires carrier investigation       report).

Gifts and Customization Services

Q: Do you offer gift wrapping and message cards?
A: Yes! Contact customer service at checkout to add a free personalized note or upgrade to eco-friendly gift wrapping (+$4.99). Recipients never see pricing details.