Spirit-Opening Rhinoceros Incense

Frequently Asked Questions

In respect of the shipping fee

1. free shipping for orders over $69.

2. Remote area surcharge: $15

3. Specific island surcharge: $15-30 (confirm with customer service before purchase)

Checkout& Payment

Q: What payment methods do you accept?
A: We currently support payment methods including PayPal, Visa, Mastercard, American Express, and Discover.

Q: Are there any hidden fees at
checkout?
A: No. Prices include applicable U.S. state taxes (automatically calculated).
No additional charges.

Order Modifications & Cancellations

Q: Can I change my shipping address or items after ordering?
A: Orders are processed immediately. Contact customer support within 24 hours
for modifications (if not yet shipped).

Q: How do I cancel an order?

Before shipment: Cancel via your account or contact us for a full refund.

After shipment: Follow our return process (see Return Policy).

Shipping& Delivery

Q: What are the delivery times?
A: From China Warehouses (after payment):
·North America/Europe: 7-18 business days (air)
· Asia-Pacific: 5-12 business days
· South America/Africa/Middle East: 15-30 business days (sea+air combo)
⚠️ Note:
Customs delays may add 3-10 business days

Q: Can I track my package?
A: Yes. You’ll receive a tracking number via email once shipped.

Q: Are duties/taxes included?
A: Import taxes may apply (paid by recipient under local laws).

Returns& Refunds

Q: What is your return policy?

A: Unused items can be returned within 30 days of delivery for a full refund (excluding shipping). Provide order number
and original packaging.

Q: What if I receive a damaged/wrong
item?
A: Contact us with photos. We’ll reship or refund immediately

Privacy& Security

Q: Is my personal information safe?
A: Yes. We comply with CCPA and COPPA. Your data is never shared.

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Package Loss and Insurance

Q: What if my package is lost or stolen?

A: 1.If tracking shows “delivered” but you haven’t received it, contact your local carrier or neighbors first.

2.Confirmed lost packages will be reshipped or refunded (requires carrier investigation report).

Gifts and Customization Services

Q: Do you offer gift wrapping and
message cards?
A: Yes! Contact customer service at checkout to add a free personalized note or upgrade to eco-friendly gift wrapping (+$4.99). Recipients never see pricing
details.

It is effective for rhinitis

The refreshing fragrance is truly irresistible. I've been continuously purchasing items from this formula, like the fox, lion, dragon plate, comb and gua sha board. I pile them up beside my child's pillow for rhinitis. Rhinitis is really stubborn. We've tried nasal oils and patches for years, but it's just a temporary relief. We've spent tens of thousands, which is so frustrating. I hope this attempt can solve this problem. Since using it, my child's rhinitis seems less severe. It's been about three months since we started. The dragon plate and gua sha board (about 80g) are always on my child's neck. She used to breathe with her mouth open due to congestion, but now her breathing is more normal. I'm still increasing the quantity as more items mean a stronger fragrance. I also got a Mahakala plate for my husband. (Personally, I think flat designs diffuse the scent better.) But he doesn't like the smell and always takes it off. His rhinitis doesn't seem to have improved, so I'll increase the quantity for him and keep trying.