Butterfly Incense

1. free shipping for orders over $69.

2. Remote area surcharge: $15

3. Specific island surcharge: $15-30 (confirm with customer service before purchase)

Q: What payment methods do you accept?
A: We currently support payment methods including PayPal, Visa, Mastercard, American Express, and Discover.

Q: Are there any hidden fees at checkout?
A: No. Prices include applicable U.S. state taxes (automatically calculated).
No additional charges.

Q: Can I change my shipping address or items after ordering?
A: Orders are processed immediately. Contact customer support within 24 hours
for modifications (if not yet shipped).

Q: How do I cancel an order?

Before shipment: Cancel via your account or contact us for a full refund.

After shipment: Follow our return process (see Return Policy).

Q: What are the delivery times?
A: From China Warehouses (after payment):
·North America/Europe: 7-18 business days (air)
· Asia-Pacific: 5-12 business days
· South America/Africa/Middle East: 15-30 business days (sea+air combo)
⚠️ Note:
Customs delays may add 3-10 business days

Q: Can I track my package?
A: Yes. You’ll receive a tracking number via email once shipped.

Q: Are duties/taxes included?
A: Import taxes may apply (paid by recipient under local laws).

Q: What is your return policy?

A: Unused items can be returned within 30 days of delivery for a full refund (excluding shipping). Provide order number
and original packaging.

 Q: What if I receive a damaged/wrong
item?
A: Contact us with photos. We’ll reship or refund immediately

Q: Is my personal information safe?
A: Yes. We comply with CCPA and COPPA. Your data is never shared.

Q: What if my package is lost or stolen?

A: 1.If tracking shows “delivered” but you haven’t received it, contact your local carrier or neighbors first.

2.Confirmed lost packages will be reshipped or refunded (requires carrier investigation report).

Q: Do you offer gift wrapping and
message cards?
A: Yes! Contact customer service at checkout to add a free personalized note or upgrade to eco-friendly gift wrapping (+$4.99). Recipients never see pricing
details.